Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major problem with the game — for example it does not work, is significantly different from its description, or is unfit for its purpose — you are entitled to a refund. If there is a minor problem, we will fix it within a reasonable time; if we cannot, you are entitled to a refund. Nothing in this policy limits those rights.
Change of mind
Because this is a digital product delivered immediately on purchase, we do not offer refunds for change of mind — including if you no longer want the game, bought it by mistake, or did not enjoy it. Please read the description and requirements before purchasing.
Before you buy — check it runs
The Siege of Jerusalem runs in a modern desktop or laptop web browser: a recent version of Chrome, Firefox, Edge or Safari. It is not designed for mobile phones.
If something is wrong
Contact thesiegeofjerusalem@gmail.com first with a description of the problem, your browser and operating system, and your order number. Most issues are resolved quickly. If we cannot resolve a genuine fault, you will receive a refund.
How to request a refund
Email thesiegeofjerusalem@gmail.com with your order number and the reason for the request. We aim to respond within 3 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days.
Chargebacks
If you believe you are entitled to a refund, please contact us before raising a dispute with your bank. We would much rather fix the problem directly.
Last updated: 2 August 2026